Ensuring we supply our customers with top quality products and service every time is of paramount importance to us.
Product Changes – Prior to any changes we undertake a comprehensive review of risks and impact to ensure the performance of the product is not adversely affected.
Internal Audits – Our internal quality assurance team undertake regular internal audits on all departments to ensure correct procedures are being followed and opportunities for improvement are identified.
Supplier Expectations – All suppliers are evaluated against set criteria and their performance reviewed regularly.
Quality Management – In 1997 our focus on quality led to us applying for ISO certification of our quality management system, which has been maintained and updated over the years. Our current ISO9001:2015 encompasses “Manufacture and supply of microbiological media. Supply, service and calibration of viable air sampling equipment. Distribution and sales of laboratory equipment and consumables.” – download our latest ISO Quality Management certificate.
Reporting – Any complaints, including those about product quality are dealt with quickly and efficiently to minimise disruption to our customers. Complaints are recorded, fully investigated and where applicable, corrective actions are put in place. We also regularly review complaints to help us identify any trends.
You can find more information in our Quality Policy Statement.
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