Returns Procedure for SAS Air Samplers

When returning your SAS air sampler for service and/or recalibration, please observe the following points:

• Return all parts of the kit, including Drilled Head and Battery Charger. This allows us to perform a thorough service on all parts. Please also ensure the unit is fully charged.
• Ensure all parts of the sampler are suitably cleaned and, if necessary, the unit has been decontaminated. If this is not possible, a Warning Notice must be included with the sampler.
• Pack the unit inside its Carrying case and then inside a box to provide appropriate protection during transit. If you do not have the Case, pack each part separately inside a carton with plenty of packaging.
• Please raise a purchase order for the service and calibration prior to returning the unit and upload on the form. If possible, include the SAS serial number(s) on the purchase order. This helps with easy identification of your unit and progressing of queries. If you require a quotation to raise a purchase order, please contact us.
• Return the unit to our Service Department at 7 & 8 Launton Business Centre, Murdock Road, Bicester, Oxfordshire, OX26 4XB, UK.
• We will contact you for authorisation of any additional costs.
• The typical turnaround time for an SAS air sampler service and/or recalibration is 3 – 5 working days from receipt of the unit (excluding return shipping).
• If we provide an estimate for the repair and you decide not to proceed, an inspection charge of one hour’s labour will be charged.

If you have any queries regarding the return of your unit; or would like us to arrange the collection of your sampler, please feel free to contact us or telephone +44 (0)1869 355500 and ask for the Service Department.