COVID-19 Information

By Andy Whittard

We are here to help!

Cherwell Laboratories continues to be focused on the safety and well-being of our team, our customers and other stakeholders during the COVID-19 outbreak. As a member of the key healthcare supply chain, we have sought to maintain business as usual during the lockdown imposed by the UK government, whilst ensuring we have a safe work environment.

Safety precautions

As lockdown restrictions ease, our focus has moved to maintaining the good behaviour throughout our business to minimise any transmission of the coronavirus.  Our production facility in Bicester continues to operate normally.  However, we have made some improvements and adjustments to the measures deployed across site, including:

  • Improved guidance and controls regarding visitors to site
  • Provided additional social distancing guidance
  • Strengthened hygiene measures to protect our business ‘bubble’
  • Continued to communicate and remind all employees about key control measures

We continue to monitor government advice and guidance on safety measures, thanks to the support of our trade associations Gambica and Make UK and our local Chamber of Commerce and use this to inform the basis of our decision making.

Operational status

Thanks to the great efforts of our team, Cherwell has remained fully operational during the COVID-19 lockdown. Our supply chain is robust and dialogue with some of our key suppliers has confirmed that they have strong contingency plans in place. Our existing continuity planning had already identified actions we could take, such as ensuring we retain suitable stock reserves of critical raw materials and finished goods. These stock reserves continue to be healthy, thanks to the support of our suppliers. We also have reasonable stock levels of key finished products and available capacity to continue to feed demand.

We have experienced some disruption with shipments, due to issues within the carrier networks. We are advised by our main carrier, UPS, that they are operating fully and any issues should now be minimal. Of course, if you do experience delays in receiving goods, please do let us know and we will do all we can to resolve the problem.

Working with customers

We continue to work with customers with regards to onsite servicing of SAS air samplers and, where agreed and achievable, we are asking that SAS units should be returned to us for recalibration. However, we are now able to consider on site visits again and would be happy to discuss this with you.  Please speak to our Engineering Manager so we can understand your needs and the control measures you have in place.

We recognised early on that the COVID-19 outbreak would impact our business for several months and that recovery would be slow. However, starting the journey back to the norm is now a focus and to that end we have started to bring some of our home workers back into the business. This should start to return communications and the flow of information back to the levels experienced before lockdown.

Please continue to communicate with us via email – sales@cherwell-labs.co.uk - where possible, but if you need to pick up the phone, please do, as it is always good to speak with our customers. 

We are here to help in any way we can, so if you think we can assist, do let us know. Please stay safe and take care.

Andy Whittard

Managing Director

Stay Alert – Control the Virus – Saves Lives

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