COVID-19 Information

By Andy Whittard

We are here to help!

Cherwell Laboratories continues to be focused on the safety and well-being of our team, our customers and other stakeholders during the COVID-19 outbreak. As a member of the key healthcare supply chain, we have sought to maintain business as usual during the lockdown imposed by the UK government, whilst ensuring we have a safe work environment.

Safety precautions

Our production facility in Bicester continues to operate normally. We have implemented several measures to ensure the safety of our team and others, including:

  • Allowing only essential visitors to site
  • Increased availability of hand sanitisers around site
  • Introduced additional cleaning in communal areas around site
  • Continued to share information with employees around identifying symptoms
  • Continue to reinforce the importance of good hygiene practices and two metre social distancing

We continue to closely follow government advice and guidance on safety measures, thanks to the support of our trade associations Gambica and Make UK and our local Chamber of Commerce and use this to inform the basis of our decision making.

Operational status

Thanks to the great efforts of our team, Cherwell has remained fully operational during the COVID-19 lockdown. Our supply chain is robust and dialogue with some of our key suppliers has confirmed that they have strong contingency plans in place. Our existing continuity planning had already identified actions we could take, such as ensuring we retain suitable stock reserves of critical raw materials and finished goods. These stock reserves continue to be healthy, thanks to the support of our suppliers. We also have reasonable stock levels of key finished products and available capacity to continue to feed demand.

We recognised early on that the COVID-19 outbreak would impact our business for several months and to mitigate this we have:

  • Deployed home working where possible and practical
  • Made use of some flexibility within our workforce who are cross trained to maintain output
  • Focused on critical tasks within the business
  • Cancelled all non-essential business travel and meetings

Working with customers

We continue to work with customers with regards to onsite servicing of SAS air samplers and, where agreed and achievable, we are asking that SAS units should be returned to us for recalibration. Please speak with our Service Department if you have any concerns regarding this temporary adjustment or wish to make specific arrangements.

Whilst we have several office staff working from home, our Customer Service team remain fully accessible. However, we do have limited staff available to answer the telephones, therefore we would prefer email communication – - where possible. Regretfully our response times may be a little longer than normal, but we will reply, so please just bear with the team.

We are here to help in any way we can, so please do contact us via email if you think we can assist. Please do stay safe and take care.

Andy Whittard

Managing Director

Stay At Home – Protect the NHS – Saves Lives


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