The last 18 months have taught us all the power of collaboration, flexibility and resilience. The global pandemic has undoubtedly altered our ways of working as we’ve adapted to the pressures placed on us all. A lasting legacy of COVID-19 should be that great customer service is really important and makes a difference.
I’m really proud that our business has always placed our customers at the core of what we do. That delivering on what we promise is a must. We are only too aware that the humble Petri dishes we fill, the bottles we cap, the air samplers we calibrate are all part of a bigger and very important supply chain, that of manufacturing vital drugs for the health of us all.
The development of the COVID-19 vaccines has demonstrated the brilliance within the UK scientific sector and a number of our customers have been central to that development. It is of immense pride to everyone at Cherwell that we have in a small way been able to contribute to this incredible feat, that of delivering a vaccine to the population in under 12 months.
The team at Cherwell have risen to the challenge; their diligence, passion and resilience has ensured we have kept the business fully operational during the pandemic. They have also continued to service our many customers across the UK, Europe and further afield. The supply of products never stopped, and output was able to handle increases in demand as customers’ needs fluctuated. We are not perfect and occasionally we get things wrong, however I hope we demonstrate a real desire to fix it and stop it happening again.
And of course, we are not yet clear of COVID-19. The removal of the last restrictions has coincided with a dramatic increase in Test & Trace notifications, the ‘ping-demic’ is the latest challenge to overcome. Whilst we continue to closely follow government advice and guidance on safety measures and use this to inform the basis of our decision making, we feel strongly that it is imperative to retain the safety measures we have deployed.
We continue to:
allow only essential visitors to site
maintain hand sanitisers around site
minimise communal area touch points
deploy additional cleaning in communal areas around site
share information with employees around identifying symptoms
reinforce the importance of good hygiene practices and two metre social distancing
We are confident that this latest challenge will not derail our business, our performance during the various lockdowns has been excellent with minimal infections, thanks in no small part to the great attitude and behaviour of all our employees.
My thanks to the team at Cherwell who have shown great resilience and good humour through some difficult months. Please remember we are here to help in any way we can - so please pick up the phone, drop us an email, start an online chat, we will be pleased to offer our help and advice.
Andy Whittard Managing Director
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