Quality is a key focus for us all at Cherwell, enabling our customers to have complete confidence to use our products. We always aim to meet or exceed our customers’ expectations and deal with any issues effectively and efficiently. Some of the main steps we take to ensure the quality of our products include:
Redipor Quality Assurance QC Checks – All Redipor® prepared media products undergo extensive quality checks and product testing during all stages of the manufacturing process and prior to being released to our customers.
Certification – Random samples of each batch of Redipor prepared media are checked for pH, sterility and growth capabilities. From these results, a comprehensive quality control certificate detailing actual productivity ratio data is produced – download sample Redipor QC certificate.
Reporting – Any complaints, including those about product quality are dealt with quickly and efficiently to minimise disruption to our customers. Complaints are recorded, fully investigated and where applicable, corrective actions are put in place. We also regularly review complaints to help us identify any trends.
Product Changes – Any product changes such as packaging specifications, formulation changes etc. are communicated to customers via email and/or post. Prior to any changes we undertake a comprehensive, fully documented validation process to ensure the performance of the product is not adversely affected.
Internal Audits – Our internal quality assurance team undertake regular internal audits on all departments to ensure correct procedures are being followed.
Supplier Expectations – All suppliers are evaluated against set criteria and their performance reviewed regularly.
ISO – In 1997 our focus on quality led to us applying for ISO certification of our quality management system, which has been maintained and updated over the years. Our current ISO9001:2008 encompasses “Manufacture and supply of microbiological media. Supply, service and calibration of viable air sampling equipment. Distribution and sales of laboratory equipment and consumables.” – download our latest ISO Quality Management certificate.
Customers are always welcome to visit our facility and perform a supplier audit. Please contact our QA Manager for more information.
You can find more information in our Quality Policy Statement.
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