There is nothing more valuable to a company and to its prospective customers than feedback. At Cherwell Laboratories, we are lucky enough to receive compliments from customers who have experienced an excellent service. If you are considering contacting us, then why not read some of the testimonials below to hear what our customers have to say about us? We regularly ask customers for their opinion to ensure that we continue to provide the excellent customer care we aim for to complement our high quality products.
We encourage customer feedback at all times and work with our customers to develop products which meet their specific requirements. If you like what we are doing or if you have any suggestions for improvement, please contact us.
Thank you! Once again – great service! Goods received within 2 days of ordering and all packaging intact, CoAs received same day.
First and foremost Cherwell provide us with a product which is fit for purpose. It is a consistent quality and supply can be relied upon – critical to us when we can’t work without plates. We know exactly when our delivery will arrive which means we can make the most of the limited storage that we have available. We appreciate the certificates being emailed to us in advance so that the delivery can be dealt with on arrival.
However it is your customer service which we most appreciate:
Whoever answers the telephone is knowledgeable and usually able to deal with our enquiry – it is nice to know that you won’t be passed from pillar to post unnecessarily and the friendliness of your staff means that all my lab staff are happy to phone – one more job off our list, they’re not always that keen.
Email communication is also dealt with promptly.
You provide a service which is flexible enough for us to work with. It is nice to have a standing order but would be impossible if we were tied to quantities as unfortunately our workload is not always that constant.
On the occasions that we have needed advice it is provided in such a friendly manner – I’m sure some of our questions are daft!!
Your service has always been very good, as well as your documentation. Quite a lot of companies you have to chase these days for deliveries and certificates. You always send them promptly.
We have always been happy with the service we get from Cherwell.
Please do your best to do the same. We are very happy with the service.
We are very satisfied with the quality of the service.
I’d just like to say that Cherwell are very responsive to their customers and listen to their needs.
Cherwell’s sales team is brilliant! You’re very efficient and your product is perfect.
Service from Cherwell is outstanding. The equipment is extremely reliable. That’s what we ask for.
With all our enquiries and orders from Cherwell, the staff and products have always been satisfactory. We have no issues.
I had an unusual enquiry for a specific item and Cherwell answered my enquiry immediately and arranged immediate despatch.
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