About Cherwell Laboratories

"I met with representatives from Cherwell at the Cleanroom Technology Conference recently, and found them to be not only approachable and friendly, but also highly knowledgeable and able to help with a query I had on microbial monitoring of compressed air."

"Friendly, helpful, efficient. Always get a prompt reply to any query. Always feel like a valued customer. Definitely feel like the company cares about it's customers and respects the industry we work in."

"I contacted Cherwell in relation to getting an empty vial with a flip top lid for a planned process validation. The person dealing with my request could not have been more helpful and really went the extra mile in helping me to get the product I needed."

"Staff are always quick to respond and try to help as much as possible within the scope of their own knowledge/ability. If they are unable to help, they will always forward the query onto someone who can."

"Great customer service and always keeping our company informed of changes particularly concerning regulatory matters that could impact us. Helpful, friendly, efficient."

"Your service has always been very good, as well as your documentation. Quite a lot of companies you have to chase these days for deliveries and certificates. You always send them promptly."

"Thank you! Once again – great service! Goods received within 2 days of ordering and all packaging intact, CoAs received same day."

"Service from Cherwell is outstanding. The equipment is extremely reliable. That's what we ask for."

"Hassle free. Quality product. Minimal QC issues with good communication when they do occur."

"Super service - when we had an issue with our existing supplier of Contact Plates - you've stepped in and now we're going with you for this product."

"Cherwell’s customer services are very helpful and friendly. Communication is excellent. Whenever we needed a product they’re fast in sending a quote."

"Customer service is excellent and I always receive a swift response from one of the team. Should I request a price - I am then provided with information regarding any costs and an estimated delivery date. Once an order is placed, it is always on time. Any queries are quickly resolved. It is a pleasure doing business with Cherwell - it really feels like you care about the customer."

"Alex in sales is fantastic, Hamish has been super helpful too and I've never had a bad experience. Big thanks to Shareen for completing an NC in about 3 hours today too! Saved us a huge headache down the line and we can't thank you all enough. Easily the best supplier we have - there's a reason we rely on you for our most critical media."

"I am always pleased with the efficiency and quick turnaround time when I send our Air Samplers off to Cherwell for their service."

"The service from Cherwell is excellent, they will always try to provide help where possible."

"Cherwell provide very efficient service, communication and good product choice."

"All my contacts with Cherwell have been resolved satisfactorily with 24-48 hours."

"We have bought Cherwell products for years and if we have any kind of issue, it is always dealt with promptly by friendly, professional staff."

"Cherwell provide prompt notifications regarding products and closures i.e. Bank holidays etc. Up to date information is always forwarded on to the customer."

"Thanks Emma – and all for your help. This does serve to back up the reason we have had such good relations with Cherwell for so many years. Proactive holistic bigger picture thinking."